Mobile devices, cloud computing, social networking, and other emerging technologies are profoundly transforming the relationships between businesses and their customers. In this rapidly growing digital economy, consumers are becoming more powerful, and companies find themselves with new avenues for building competitive advantage.

To thrive in such an environment, companies need not only awareness of these emerging technologies but also senior-level commitment to developing corporate-wide responses to them. Those who succeed in the digital economy will be those who are willing and flexible enough to explore new ways of doing business.

Your customers expect business to be transparent and consistent across all your sales channels. The attributes customers associate with your brand—price, quality, convenience, expertise, service—need to be translated to an enhanced online experience. To compete successfully, many businesses need to find ways to transform the expensive liabilities of their physical locations with limited hours, high labor and inventory costs into assets that can complement their online channel. Many businesses have struggled to make this transition.

Mercati knows that transitioning to a digital economy is revolutionary for many businesses. Developing the right digital strategy requires components of problem-pull and technology-push to operation in unison in a well-functioning business.We help our clients bridge gaps as they transition to and continue to embrace new frontiers in a digital landscape. We help you build continuity for your customers. We help you build a world-class customer experience for both online and offline channels. Mercati has the extensive background, tools, and experience to help our clients succeed in this new age of competition. We have developed an interdisciplinary approach that keys on success and is supported by our industry expertise. We help you engineer business practices, systems, and your operations to support this. We help you build competitive advantage in an evolving digital economy. We know how to develop dynamic digital strategies for your firm to achieve market dominance. We perform competitive analysis to ensure that you know the disruptive technologies that will define the new structure of your industry.